Privacy Policy | Complete Solar Services, Barry

This policy explains how Complete Solar Services Ltd (“we”, “us”) uses the personal information you give us. We are the data controller for that information. Contact: enquiries@completesolarservices.co.uk, The Business Centre, Cardiff House, Cardiff Road, Barry, CF63 2AW.

What we collect

• Your name, phone number, email address and postcode
• Details about your property and the service you are interested in
• Records of quotes, installations and correspondence

How we use it

To respond to your enquiry, prepare a quote, carry out and support work you have asked for, meet our legal and accreditation obligations, and handle payments. Our lawful bases are taking steps to enter a contract, performing a contract, legal obligation and our legitimate interests in running the business.

Who we share it with

Only where needed: for example customer relationship software that stores enquiries, accreditation and certification bodies, network operators where an installation must be notified, and our professional advisers. We do not sell your data.

How long we keep it

Enquiries that do not go ahead are kept for no longer than needed to deal with them. Records of completed work are kept for as long as required for warranty, accreditation, tax and legal purposes.

Your rights

You can ask to access, correct or delete your information, object to or restrict its use, or ask for a copy. Email enquiries@completesolarservices.co.uk. You can also complain to the Information Commissioner’s Office (ico.org.uk).

Cookies

We store your cookie choice in your browser. Optional third-party enquiry forms, chat, reviews and maps load only after you accept. You can reject them and contact us by phone or email instead. Change your choice at any time using Cookie settings in the footer. See our Cookie Policy for details.

Please have this policy reviewed to make sure it reflects how your business handles data.